Cancellation Policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without any giving reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In order to exercise your right of cancellation, you must inform us EPICA, Uhlenhorster Weg 31, 22085 Hamburg, order@epica.cc by means of a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel this contract. You can use the attached sample withdrawal form, but this is not mandatory. If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your communication, regarding your exercise of the right of cancellation, before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer) immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You have to pay the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Withdrawal form

If you want to cancel the contract, please fill out this form and send it back to us:

To EPICA, Uhlenhorster Weg 31, 22085 Hamburg, info@epica.cc:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) / received on (*)
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Name of the consumer (s)
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Address of the consumer (s)
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Signature of the consumer (s) (only for notification on paper)
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Date
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(*) Delete where inapplicable.

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